Returns & Exchanges
At The Audio Tailor, we want you to be completely satisfied with your high-fidelity equipment. If your purchase doesn't perfectly suit your acoustic environment, our straightforward return policy ensures a seamless resolution.
Contact Support
Email our expert team within 14 days of delivery to request a Return Merchandise Authorization (RMA) number and discuss any technical issues.
Prepare the Package
Securely pack the item in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund eligibility.
Ship the Item
Affix the provided RMA label to the exterior of the box and ship the package via a tracked courier service to our Brisbane showroom.
Inspection and Refund
Once our technicians verify the unit's condition, we will process your refund or store credit within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing